Privacy Policy

1. Who we are

This website is operated for MKM Global Commercial Cleaning & Hospitality. Our website address is https://mkm-globalcleaning.ae/.

2. Contact and enquiry information

When you contact us, request a callback, request a quotation or ask us to arrange a site survey, we collect the information you choose to provide. This may include your name, email address, telephone number, company, site or location details, service interests and the contents of your message.

We use this information to respond to your enquiry, understand your requirements, discuss MKM services, arrange a site visit and prepare or follow up on a proposal.

3. Comments and Gravatar

If visitors leave comments on the website, we collect the information shown in the comments form. We also collect the visitor’s IP address and browser user-agent string to assist with spam detection.

An anonymised string created from the commenter’s email address, also known as a hash, may be supplied to the Gravatar service to check whether the commenter uses that service. You can read the Gravatar service privacy policy.

After a comment is approved, the commenter’s Gravatar profile picture may be publicly visible alongside that comment.

4. Media uploads

If you upload images to this website, you should avoid uploading files that contain embedded location information such as EXIF GPS data. Other visitors may be able to download those images and extract any location information contained within them.

5. Cookies

The website may use the following cookies in the circumstances described below.

6. Embedded content from other websites

Pages or articles on this website may include embedded content such as videos, images or articles from other websites. Embedded content behaves in the same way as it would if you visited the originating website directly.

Those websites may collect information about you, use cookies, include additional third-party tracking and monitor your interaction with the embedded content. This may include monitoring your interaction if you have an account with that website and are logged in to it.

7. When information may be shared or sent

The website may send or disclose information in the following situations:

• An anonymised email-address hash may be provided to Gravatar when comments are used, as described above.
• If an authorised website user requests a password reset, that user’s IP address will be included in the password-reset email.
• Visitor comments may be checked using an automated spam-detection service.
• Providers of embedded content may collect information directly when that content is loaded or used, as described above.

8. How long information is retained

Comments

If a visitor leaves a comment, the comment and its metadata are retained indefinitely. This allows the website to recognise and approve follow-up comments automatically instead of holding them in a moderation queue.

Registered website users

For users who register on the website, if any, we store the personal information they provide in their user profile. Users can see, edit or delete their personal information at any time, except that they cannot change their username. Website administrators can also see and edit that information.

Business enquiries

Business-enquiry information is kept only for as long as reasonably necessary to respond, prepare or follow up a proposal, maintain appropriate business records and meet legal or regulatory obligations. Enquiries that do not progress are reviewed periodically and deleted or anonymised when no longer required.

9. Your choices and rights

If you have an account on this website or have left comments, you can request an exported file containing the personal information we hold about you, including information you provided to us.

You can also request that we erase personal information we hold about you. This does not include information that we are required to retain for administrative, legal or security purposes.

You may contact us if you have a question about personal information supplied through an MKM enquiry form.